Returns & Exchanges
At Aurzen, we stand behind the quality of our electronics and offer a 30-day window for returns or exchanges to ensure your complete satisfaction. All devices must be returned in their original packaging with all accessories and documentation included.
Initiate Your Request
Contact our support team with your order number and reason for return to receive a unique Return Merchandise Authorization (RMA) number.
Package Your Device
Securely pack the item in its original box, ensuring all cables, manuals, and protective inserts are included to prevent damage during transit.
Ship to Our Center
Attach the provided prepaid shipping label to your package and drop it off at any authorized carrier location for tracked delivery to our warehouse.
Inspection and Refund
Once our technicians verify the condition of the device, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing